Refund policy
Return & Refund Policy
The Torched Leaf
All Sales Are Final
Due to the nature of tobacco products, all sales are final once an order has shipped.
We do not accept returns or offer refunds for:
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Opened products
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Used products
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Products damaged after delivery
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Buyer’s remorse
Subscription Orders
The Torched Leaf operates as a monthly subscription service.
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Subscription orders are billed prior to fulfillment
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Orders ship on a monthly batch schedule
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Subscriptions may be canceled before the monthly cutoff to avoid being charged for the next box
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Cancellations made after the cutoff will apply to the following month
Once a subscription order has shipped, it is not eligible for a refund.
Lost or Damaged Packages
If your order is lost in transit or arrives damaged, please contact us within 5 days of delivery at:
To help us resolve the issue, please include:
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Your order number
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Photos of the damaged package (if applicable)
We will work with the carrier to investigate the issue and determine replacement eligibility on a case-by-case basis.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information.
We are not responsible for:
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Delays caused by incorrect addresses
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Packages delivered to an incorrect address provided by the customer
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Address changes submitted after the monthly order cutoff
Orders shipped to an incorrect address are not eligible for refund.
Refund Exceptions
Refunds may be issued only in the following limited circumstances:
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Duplicate charges
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Orders canceled prior to shipment
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Errors caused by The Torched Leaf
Approved refunds will be issued to the original payment method.
Contact Us
If you have questions regarding this policy, please contact: