Shipping Policy
The Torched Leaf
Shipping Overview
The Torched Leaf ships curated cigar subscription boxes on a monthly batch schedule.
Currently Shipping to AL, AZ, FL, IN, GA, KS, MD, MO, NC, NE, OH, SC, TN, TX and VA.
All orders are shipped via UPS Ground
Shipping Schedule
Subscriptions follow a predictable monthly cadence:
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Orders close on the 5th of each month
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Boxes ship mid-month, typically between the 15th–18th
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Tracking information is emailed once your box ships
Orders placed after the 5th will be included in the following month’s shipment.
Processing & Delivery
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Orders are processed after the monthly cutoff
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UPS delivery typically takes 2–5 business days once shipped
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Delivery times may vary due to weather, holidays, or carrier delays
Shipping Eligibility
Orders placed outside our shipping area will be canceled and refunded.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information.
The Torched Leaf is not responsible for delays or losses caused by:
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Incorrect addresses
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Incomplete address details
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Address changes made after the monthly cutoff
Lost or Damaged Packages
If your package is lost or arrives damaged:
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Contact us within 5 days of delivery
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Include photos if damage is present
We will work with the carrier to resolve the issue and determine replacement eligibility.
Shipping Restrictions
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No international shipping
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No shipping to states not currently supported
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No expedited shipping options at launch